Thursday, July 24, 2014

alt header

Returning or Exchanging Items

You can return or exchange your unopened item by mail within 30 days of the original purchase. Any damaged or incorrect items will be replaced.

Returns and Exchanges by Mail

  1. Please include a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:Please specify whether you would like an exchange, refund or store credit.Please specify whether you would like an exchange, refund or store credit.

    1. Name
    2. Order Number
    3. Address
    4. Phone Number
    5. Email Address
    6. When and by whom the purchase was made
    7. Reason for the return

  2. Insure the package for your protection and return to address below.


911 Food and Water
Returns Dept.
1500 Arlington Ave
Louisville, KY 40206